Return & Cancellation Policy



Return Policy

1. If there is any defect in product, product can be returned. We will arrange the pickup of product from your address at our cost.

You can opt for a replacement or refund.

 

2. If there is no defect in product, but you would like to replace it. You need to send the product to us at your own cost. You can opt only for a replacement.

 

3. It will be sole discretion of Khatri Creations for the decision on return request.

 

4. Return request should be made within 7 days of receipt of product.

5. Return request can be placed on our whatsapp number 9610447997 or email khatri.creations@gmail.com.

Cancellation Policy

1. We dispatch the orders usually within 24 hours, So, If you want to cancel the order, reach out to us as soon as possible on WhatsApp:     

    9610447997 or on email: khatri.creations@gmail.com with the order details, we will do the needful.

2. If item is dispatched from our premises, we cannot hold it as its taken care by our courier partner thereafter. Though, feel free to refuse the

    delivery attempted by courier team.

3. In both the cases above, you will not be charged any cancellation fee. If you made online payment against the order, money will be refunded

    within 7 days after cancellation request (Usually we take 1-2 days in initiating refunds).

4. It will be sole discretion of Khatri Creations for the decision on cancellation request.

Updated on: 26-Jun-2019