Return & Cancellation Policy

Return Policy

1. If there is any defect in product, product can be returned. We will arrange the pickup of product from your address at our cost.

You can opt for a replacement or refund.

2. If there is no defect in product and:
    a. You would like to replace it. We can arrange the pickup, you need to pay pickup cost of Rs. 150/- for each item.
    b. You wish to get a refund we can refund the order amount after deducting Rs. 250/- for shipping and pickup cost for each item.

3. Return request can be placed on our whatsapp number 9610447997.

4. Return request should be made within 7 days of receipt of product.

5. If you are buying a readymade kurti set or any other stitched item and size is not fit on you, we will offer you replacement without any additional shipping cost so that you can buy readymade items without any doubt.

6. Refund and Replacement will not be available on the items listed in 'Items on Sale' category.

7. It will be sole discretion of Khatri Creations for the decision on return request.


Cancellation Policy

1. We dispatch the orders usually within 24 hours, So, If you want to cancel the order, reach out to us as soon as possible on WhatsApp:     

    9610447997 with the order details, we will do the needful.

2. If item is dispatched from our premises, we cannot hold it as its taken care by our courier partner thereafter. Though, feel free to refuse the

    delivery attempted by courier team.

3. In both the cases above, you will not be charged any cancellation fee. If you made online payment against the order, money will be refunded

    within 7 days after cancellation request (Usually we take 1-2 days in initiating refunds).

4. It will be sole discretion of Khatri Creations for the decision on cancellation request.


Updated on: 01-Apr-2023