Orders are shipped through our various courier partners, which have a very good capability of delivering all over India. In most cases orders are dispatched within 24 Hours, subject to the courier company norms. Khatri Creations is not in any way liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 3 working days from the date of the order and payment. If the order needs customization then additional 1-5 days are needed.
We provide free delivery on all our products irrespective to their cost. Please note that there are no shipments made from us on Sundays and public holidays. Khatri Creations shall not give any refund, returns, replacement and exchange for reason/s of delay caused on part of the courier company. However, at its sole discretion, Khatri Creations could agree to provide order credit which may be used for future orders.
Once an address is registered, you cannot make any alterations. However, address alteration requests may be accommodated immediately of placing the order. You may send your alteration request to firstname.lastname@example.org. If the order is not dispatched, then we can possibly accommodate the change but once the order is dispatched, then no alteration could possibly be made.
As soon as your package is shipped, we shall mail you the tracking details of the shipment via email. It may take about 24 hours for the shipment status to get updated. You can use the shipment tracking number on our courier partner's website.
The customer will bear no cost to damage while transit of the shipment. But if the package is damaged, stolen or lost after it has been delivered at the address specified by the customer, then Khatricreations.com would not be responsible for that.